We started group work with 13 interaction designers and 5 service designers conducting interviews, observations. By talking to patients, experts, the staff we were able to gather lots of insights. We then decided to focus on 6 main findings. Of the insights we chose, I wanted to work on 'Patient experience in the emergency department'. I was curious about it and wanted to dig deep into the topic. So Myself, Pacifico, and Jorge continued researching further in that area finding more insights.